What Insurance Industry  Professionals are saying about PCS:

"It has been a great pleasure to have a friendly working relationship with PCS over the last 35 years. George Medina is the consummate professional having acquired an expertise of Workers’ Compensation premium auditing over 54 years, with proficient knowledge and understanding of the CA USRP. PCS executives are very well-versed in the WCIRB Premium Accuracy Program in respect to fending the value of their premium audits. PCS is a sound and efficient family corporation which offers proficient audits along with friendly customer service. I am thankful to be a contributing member to this distinctly congenial company of friends." - Vince Freeman, (former CA WCIRB Quality Assurance Director)

“PCS is wonderful! They have knowledgeable auditors, fast turnaround time service, and are able to accommodate specific carrier requests when performing their audits. Highly recommend.” - Ian Paule, Director of Audit, Risk Placement Services / Atlas

"Having worked with PCS for over a decade, I can attest that they have been an invaluable partner for workers' compensation premium audit needs. They consistently deliver top-notch audit services with a level of care and personal attention that sets them apart. Their expertise and thorough approach ensures compliance to state requirements, but what truly distinguishes them is their commitment to understanding a company's unique needs. They don't just provide audits—they build relationships. Their professionalism, reliability, and genuine dedication make them a trusted asset to any insurance carrier. Highly recommended!" - Bridget Celis, (former AVP- Audit RPS/Atlas General Ins)

“Working with Professional Casualty Services, Inc (PCS) has been a delight. The entire team is amazing, professional and is always ready to help. Our communication trade-offs are both fast and an easy process. We all learn to accept each other's points of views as we continue to build a stronger bond and partnership.” - Yadira Silva-Sandoval, Sr Audit Service Rep, Risk Placement Services / Atlas

“We have utilized PCS for a handful of years now, and without a doubt, they are our preferred audit vendor in the state of California. Their professionalism and turnaround time in completing audits is second to none. I would highly recommend Phil, Maggie, and their team at PCS for all of your auditing needs." - Jason Shinko, Director of Premium Audit, biBerk Insurance

"PCS has been an absolute asset to our business. As an insurance provider serving California small businesses, accurate and timely workers’ compensation audits are critical, not only for compliance, but also for maintaining trust with our business owners. PCS consistently delivers exceptional service, handling each audit with professionalism, efficiency, and attention to detail. Their deep knowledge of California’s workers’ compensation regulations, combined with their client-focused approach, ensures that every audit is completed smoothly and effectively. They’ve helped us streamline our processes, increase audit accuracy, and most importantly, provide better service to our policyholders.
We value our partnership with PCS immensely and look forward to continuing to grow together." - Rachel Pisacano, Underwriting Supervisor, THREE Insurance by Berkshire Hathaway

"I have worked with PCS for many years in different capacities and have been extremely pleased with the great partnership assisting with completion of physical and virtual audits, particularly in passing California test audits. With any audit vendor relationship, time service and quality are critical, and PCS delivers in these areas. PCS's customer service and responsiveness to any question was also noteworthy, and a critical component of any great audit vendor partnership." - Danielle Pennison, MBA, VP Premium Audit (former Audit Manager, Everest Insurance) 

"We have worked with Phil Medina and the PCS team for many years. They provide quality audit reports based on our company guidelines. It was a pleasure to work with Phil Medina to develop specific detailed policies and procedures for our unique audit and carrier requirements. The staff is helpful and knowledgeable when there are questions or status updates needed. The size of the company allows quality work with personalized service. I highly recommend their services for carriers requiring detailed audits at a competitive rate." - Robi Argumedo of NIF / Minico Insurance

"I've worked closely with PCS on behalf of my company for 3 years now. They are responsive, thorough and very easy to work with. Phil makes sure to confirm receipt of new requests, so I'm never left wondering. When I have a question about the status of an audit, Maggie is on top of it. I also appreciate that they try to keep auditors with the same insureds at renewal. Insureds are more responsive when there's a sense of familiarity. If you value communication, efficiency, and consistency, PCS is the ideal partner." - Aris McKines, CPCU, AU-M, APA, Premium Audit Associate, Minico, A Jencap Company

"PCS consistently delivers thorough and accurate premium audits, making the process seamless and efficient. Their professionalism and attention to detail have greatly enhanced our overall audit experience for our insureds." - Daniel Conlan | Assistant Vice President | Premium Audit | Crum & Forster

"Working with Phil Medina and PCS Audits was a consistently positive experience over the seven years I partnered with them through my insurance carrier. Their fee audits were always returned promptly, and the level of accuracy and detail in their work was exceptional. Phil and his team were professional, responsive, and a pleasure to work with. They became a trusted extension of our team, and I would highly recommend PCS Audits to any organization seeking reliable and high-quality audit services." - TJ Baloga (former Premium Audit Supervisor, Berkshire Hathaway GUARD Insurance Companies)

"I had the pleasure of working with PCS Audits during my time as an auditor at Guard Insurance, and they were an outstanding partner throughout the audit process. Their team consistently demonstrated professionalism, transparency, and a strong understanding of compliance requirements. PCS Audits was responsive, thorough, and always willing to collaborate to ensure that deadlines were met and documentation was accurate. Their attention to detail and commitment to quality made a significant difference in our ability to complete complex audit work efficiently and confidently. I highly recommend PCS Audits to any organization looking for a dependable and knowledgeable audit support vendor. They truly understand what it means to be a reliable partner in a regulated environment." - Erin Hunsinger (former Premium Auditor II, Payroll Products and vendor Audit Team Lead for Berkshire Hathaway GUARD Ins Co.) 

"I worked with Phil and his team of external auditors from 2010-2014. I could always depend on his staff to submit quality work. His team was dependable, timely, and consistent. I always appreciated Phil”s professionalism and kindness. Him and his team were responsive when my team had questions and were always willing to take on additional work." - Anyannah Smith - IT Internal Auditor CISA, MBA (former AmTrust Financial Services)

"I am delighted to let you know that I have been extremely pleased with the premium audits performed for our division. All of your staff and team of professionals have been very friendly and responsive. The immediate response to requests about status and timely turnaround of audit assignments have been invaluable to our company. We appreciate the attention to detail and quality on the final audit reports." - Karen Erickson, APA - The Zenith, Premium Audit Manager

"I just wanted to thank you for the service that you and your staff have provided for Old Republic Insurance Company, and we look forward to continuing and building our relationship for many years to come. You have exceeded our expectations based on our standards established in all areas; time service, professionalism, and most of all, accuracy. We recommend your premium audit services." - Michael A. Preziosi, Jr., CPCU, Old Republic Insurance Company 

"I wanted to take this opportunity to thank you and your staff for the very professional job your firm has done for our company over the last several years. When I asked PCS to handle the field auditing for us we had an error % ration with the CA WCIRB three times the maximum acceptable level. Over the next two years, PCS was instrumental in dropping the error % ration to below the minimum expected level. PCS met our expectations over and beyond." - Paul Williamson, Underwriting Services Manager, The Yasuda Fire & Marine Insurance Company of America

"I would like to thank PCS for their participation in assisting Tokio Marine Management, Inc., in lowering the California Test Audit results. Your Support in Fulfilling this goal is much appreciated." - Rhea Meshekow, Premium Audit Supervisor, Tokio Marine Management, Inc.

"I just wanted to give proper kudos, to Mr. George Medina Sr. - President, and team at Professional Casualty Services Inc. I worked for the business as a physical Premium Auditor in New York City. While employed I specialized in the entertainment book of Premium Audits, specifically for Transamerica Policies. I was taught on the specialized entertainment worksheets, for the above-the-line, and the below-the-line, allowable deductions, on the motion pictures and television production company policies. Mr. Medina and staff were a pleasure to work for, and provided friendly professional assistance to me during my long tenure. The awards for Professional Casualty Services are well deserved. Mr. Medina is a wonderful person, as is his company."  - Jay A. Tassler, (Sr. Premium Auditor)

"I have worked as an commercial insurance auditor for over 50 years. I’ve learned a few things along the way. After serving several private carriers, the last 10 of those years I've served Professional Casualty Services. I believe that, without reservation, they are the best audit service company in California. In short, you can trust them, and their product.

They treat carriers and their own staff with respect. They consistently provide highly professional service. Timely communications are a given. They are abreast of the latest CA WCIRB rules. Internal quality control is first rate, so, CA Test Audit results shine. Timeliness is a high priority. Finally, audit reports are well organized, supporting the results. More than ANY company in this industry, they often under-promise and over-deliver. You can take that to the bank (----and not dread when the WCIRB selection letters arrive). Their proposition is not price, it’s value. They will make your job and life easier." -Robert A. Maine (Senior Insurance Premium Auditor)

"In so many words, I want to personally inform anyone who is looking for a fulfilling career and position as a CA Premium Auditor on an independent contract basis a must to join the most professional and quality driven audit company I know, Professional Casualty Services Inc., (PCS family). Joining PCS in late 2018 has allowed me to take on physical audit assignments throughout the Bay Area and surrounding areas as well as conducting hybrid/virtual audits remotely. During my opportunity to be a part of the PCS team, I have turned down numerous offers to return or join vendors on the east & west coast offering packages with great direct hourly rates for CA, including well-known east coast Carriers, offering to join them working in-house on a salary basis with benefits. ‘Thank you and appreciate the offer, but I am very happy with the PCS family', I replied. Another aspect to consider when working for the PCS is that personal challenges can arise unexpectedly, regardless of daily routines, as certain events may be beyond personal control. I know of no better company than a ‘family comes first‘ oriented company, who will have your back and your best interest 100%, no matter what the situation. You have no idea what that means until it happens, and rest assured, you will be glad to be part of the PCS umbrella, if there was ever any occurrence." - Joe B. (Senior Insurance Premium Auditor)

"I’ve been working with PCS since September 2024 and can truly say that I’ve had a very positive experience with the entire team. I’d especially like to commend Phil Medina who I’ve had the most interaction with, for his continued support in helping me continue to be a better Premium Auditor. His attention to detail when it comes to audits is second to none. Maggie Medina is another team member I frequently communicate with. She is professional, patient, understanding and helps me stay on track with my inventory. The team is responsive and committed to supporting their Premium Audit team to provide quality premium audits for their clients. PCS consistently delivers with care and expertise and can be considered a reliable source for Premium Audit Services. I value the relationship I've developed with the entire PCS team and look forward to continuing into the future." - Marie V., (Senior Insurance Premium Auditor)

"As I reflect on my years as an Insurance Auditor with PCS, I feel a deep sense of pride and gratitude for the opportunities, growth and relationship that have defined my journey with Professional Casualty Services, Inc. Over the years, I've had the privilege of working closely with all members of the Medina Family. I've known George Medina Sr. for many number of years, and have a great appreciation for the closer relationships I've formed with the others - Phil Medina, George Medina Jr., Maggie Medina, Brenda Medina, Amorette Medina & Esthela Medina. Thank you Maggie for keeping me on my toes and helping me streamline my workflows. Thank you Phil for your help in resolving discrepancies and strengthened audit integrity. Looking back, I am proud of the work we've accomplished, and I am more excited for the opportunities ahead. I remain committed to upholding PCS high standards."  - Ken Kawabata, Sr. Auditor

"I have known PCS for about 30 years. In the 1990's I worked as an independent contract auditor for them. At that time I was primarily dealing with George Sr. I always found him to be knowledgeable, professional and extremely fair. Approximately 2004 I became the audit manager for a multi-state audit and inspection vendor. For the next 10 years we became audit network affiliates as we did their audits when they had an out-of-state audit request in our area and they would handle our California audit policies. As always I found that they were knowledgeable, professional and extremely fair. In 2014 I left the position of audit manager and went back to working as an independent contract auditor. I again was doing audits for PCS in Arizona and Nevada, both physical and hybrid/virtual. I have worked with PCS through two generations and found that the knowledge, professionalism, and fairness has never wavered." - Paul Lester, Sr Premium Auditor



"Professional Casualty Service offers an enjoyable and rewarding work experience. The audit requirements are clearly established, management is knowledgeable and hands on and readily accessible should questions arise. The work environment is friendly and nurturing enabling the auditor to grow their knowledge and skills. Management is responsive to creating work levels that meet each auditor’s specific situation for life / workload needs. A highly recommended place to work." - S.W. (Independent Insurance Premium Auditor)

"I have worked with PCS for almost ten years. They have always had competitive pay and they assign plenty of audits. I appreciate the flexibility of working with them. I have a busy lifestyle and working with PCS complements that lifestyle. They are also a great group of people!" -K.N. (Insurance Premium Auditor)

"Working with PCS Audits felt like being part of a tightly knit community. What I appreciated most was the culture of trust and empowerment. Phil Medina gave me the autonomy to "own" my work, which was fundamental to my development. Beyond the professional growth, the best part was the team itself. As a tightly knit group, we genuinely cared for one another personally and professionally, making it a truly special place to work." - Efren B. (Premium Auditor)

"I've been working with PCS for over six years, and what I value most is the support and dedication of the entire PCS team." - E. Villa, Premium Auditor

"I feel it is a pleasure working with everyone at PCS. All members have been cordial, pleasant and respectful whenever I communicate via phone or email. I will continue to work for PCS because of these reasons and am proud to be a member of the team to help this company succeed." - S.S. (Insurance Premium Auditor)

"As a now retired contracted Premium Auditor and Inspector, I had the pleasure of working with Professional Casualty Services (PCS), a family-run business, for over 12 years. During that time, I conducted both hybrid/virtual and physical audits across Arizona, California, and Nevada, with a few in other states as well. PCS operates with remarkable efficiency due to their deep industry knowledge and strong communication. What truly set them apart was their supportive approach—not only were they always available when help was needed, but they also empowered auditors by helping us understand the process and guiding us toward independent solutions. PCS also placed a strong emphasis on professional development. Whenever educational opportunities arose, they were quick to inform us and actively encouraged participation. Their commitment to quality, integrity, and continuous learning made working with them an incredibly rewarding experience." - Sara Campbell, Insurance Premium Auditor

"My experience as an independent auditor working with PCS is above and beyond my expectations of professional development and experience goals. As an auditor with several years experience I can say PCS is a premiere fee auditing company that has very high standards. Phil Medina (V.P. of Field Ops), George Medina Sr. (President), George Medina Jr. (V.P.), provide incisive, audit insights, assistance, resolution with complicated, difficult audits, audit code changes/reclassification, latest audit information, etc. Their CA audit experience is excellent and valued to myself as an auditor. Maggie Medina (Director of Ops) and her office staff are professional, efficient and commendable." - J.F.L. Senior Insurance Premium Auditor